Outdoorletters.com

Shipping, Privacy, and Return Policies

Shipping Policy

When ordering online, please provide a street address. Shipping is by UPS or FedEx, occasionally by USPS. Usually, products are shipped within 24 to 48 hours after your order is placed. You will be notified if there are exceptions. In some instances, like for Arrow Signs and Reader Boards that are manufactured to order, 2 to 4 weeks is normal delivery time (see Freight Policy below).

Freight Policy (signs shipped via common carrier - Rev. 1/2/2020)

When paying by check, it must be received within 5 business days after placing the order. If on the 5th day it has not arrived, we will need a credit card to continue the order. The credit card will be authorized (not charged) and you will have an additional 6 business days to get the check in. If the check is still not received the credit card will be charged. You will be notified of the charge. If the check is received, the credit card authorization will be voided. If you have any issues with this procedure, please let us know right away. There are only a few days to cancel once the sign goes into the production line, after that charges are made.

We have contracts with several trucking companies in order to obtain the lowest rate consistent with proper handling to your area. When the sign is picked up by the trucking company (Kentucky FOB), you become the official owner of the sign. Delivery is from “dock to dock”, which means you are responsible for unloading it off the truck. A life gate is provided for ease of unloading.
Most signs are delivered without incident, but a small number do accidentally get damaged. The trucking company can be held financially responsible for any damages that occur in transit provided the proper procedures are followed.

What if my sign is damaged in shipping? What do I do?

DO NOT SIGN THE DELIVERY RECEIPT BEFORE INSPECTING FOR DAMAGE!

  1. It is your responsibility to check shipment thoroughly.
  2. IMPORTANT! Peel back the covering and look at the sign itself. Some dents don't show up on the outside covering. Inspect the outside (and inside, if necessary) of every box for signs of damage. Examples: Holes, crushed corners, wrinkles, black rub marks, cardboard that looks to have been pushed or hit, broken pallets and rattling boxes are all possible signs of damage.
  3. Note all damages on the drivers copy of the delivery receipt (retain a copy), and TAKE PICTURES of the sign and wrapping (cover). This is extremely helpful.
  4. If you need some assistance in helping to determine if you should refuse delivery or if we can supply parts to correct the problem, call us (503) 567-2934. If damage is minor and the part is replaceable (i.e. attached with screws, not welded), we can often send the part for you to replace (see item #6). Note - Sign Faces are repairable on site. They are easy to replace as long as the damage is only to the Face.
  5. If an item looks to be damaged more than you believe you can repair, refuse it, take pictures and notify us of the damage and disposition of the sign.
  6. If the sign is accepted with minor damage that is repairable on site, and is documented on the delivery ticket, you must file a claim with the freight company for damages. We will provide you with an invoice that you can submit to the freight company for the cost of the damaged parts plus shipping the parts to you. There will also be an amount included to cover the labor cost of repairing the sign. After you receive payment from the freight company, order the replacement parts with the funds received, retaining the portion for labor costs. Remember, the freight company goes by what's on the delivery receipt so be precise, be thorough, and take pictures.

And chances are the inspection will go great with no damage, so enjoy your new sign!

Privacy Policy

I have read some privacy statements and after having read the entire lengthy text I'm not sure just how private my information was. In an effort to simplify legalese, we do not sell, rent, loan, give away, or in any way make available the information submitted to us whether by email, mail, phone, or fax... period.

Return Policy

  • Returned merchandise, when accepted, is subject to a 15% restocking charge.
  • Also, credit on returns will be minus the true shipping cost of getting that product to you. “Price Includes Shipping” or “Free Shipping” only applies when the purchase is kept.
  • If you are ordering replacement letters, measure your existing letters! Guessing at the size usually results in expensive returns. The old carpenters axiom of “measure twice, cut once” also applies to ordering. If you feel you need help in ordering the correct letters for your sign, please Click here for help or call us (503-567-2934). We have the experience to get it right the first time.
  • Custom orders are not returnable. Some examples are:
    • Individual letters are custom made as ordered.
    • “Outdoor Arrow Signs and Reader Boards” are made up to the custom options provided and are custom orders.
    • Any product made to or altered to your specifications are custom orders.
  • Returns, when authorized, should be made in the original box in new, saleable condition, within 15 days from the time it is delivered, return cost prepaid. Used, damaged or custom manufactured items cannot be returned under any condition.
  • Contact us for a Return Authorization number. Items may not be returned without prior authorization.
  • Unless otherwise instructed, all returns are to be sent to:
    Outdoorletters.com
    32169 S Shady Dell Rd
    Molalla, OR 97038
    You will be notified by email when a credit or exchange has been issued.
    Sound reasonable?

If you have any questions about any of the above, please contact us. (503) 567-2934